IPSentry Common Questions
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The following questions are the most common questions our customer support representatives receive regarding IPSentry.
If there is a question you have that is not answered here, please contact our support staff by sending us an email. We will respond within 24 hours but typically within 4 hours. Click here to email support!
- I'm getting failures when running IPSentry as a service. Is there anything I can do?
- I have logical disks missing in the performance counter. What is wrong?
- Can V5 be on a computer with V4?
- How can I convert from IPSentry version 4 to 5?
1. I'm getting failures when running IPSentry as a service. Is there anything I can do?
When you select to run IPSentry as a service, you may experience various failures connecting to remote computers if you configure the service to run under the Local System account.
Local System account is an account which is secured to Local resources and does not allow for connection/logon to remote computers.
The recommended account under which IPSentry should run as a service is the exact same account under which you configure and test your monitor settings.
This account must have local administrator rights as well as "Logon as Service" rights.
Ideally, a member of the Domain Admin group will allow for simplified configuration with regards to logon credentials for monitoring items such as Event Logs, Disk Space, Performance Data, and NT Services.
Regardless of the group membership however, you should always logon, configure, and test your configuration under the security credentials you specify for the IPSentry Service.
2. I have logical disks missing in the performance counter. What is wrong?
http://support.microsoft.com/?kbid=253251
In Windows NT 4.0 all disk counters for Performance Monitor were turned off by default. In Windows 2000 the Physical Disk object is turned on by default and the Logial Disk object is turned off by default.
To obtain performance counter data for logical drives or storage volumes, you must type diskperf -yv at the command prompt, and then press ENTER.
This causes the disk performance statistics driver used for collecting disk performance data to report data for logical drives or storage volumes. By default, the operating system uses the diskperf -yd command to obtain physical drive data.
3. Can V5 be on a computer with V4?
No. Version 5 and Version 4 can not co-exist on the same computer.
Due to the sharing of some system libraries and structural modification, this side-by-side running of the application is not possible.
4. How can I convert from IPSentry version 4 to 5?
When installing IPSentry V5 on a machine other than the computer on which IPSentry V4 is installed, the installer will not have access to the previous configuration settings in order to automatically convert to V5 format.
The following steps will be required to import your existing configuration from version 4.7
- On the system running version 4, go into Edit/Options and select to EXPORT SETTINGS.
- Copy the .IPE file that you created to the system running version 5.
- From the command prompt, locate the IPSentry application installation directory.
e.g. C:\Program Files\RGE INC\IPSentryV5\
- Execute the V4toV5.exe
- In the "Import From" area, insure that "Exported .IPE File" is selected.
- Click on the "Browse" button and locate the .IPE file you just exported.
- Click the "START" button.
Please note that some add-in components which utilized external configuration files (many prior to 4.7) will have a file reference in the add-in ARGS field. You will need to locate the files that are referenced by these add-ins and copy them over from the V4 machine.
It is recommended that you go into the add-in configuration for these add-in components and ensure that the configuration properties are correct. When you save the settings, the external file will no longer be required.
Operating System Requirements
IPSentry has been designed and tested to run on Microsoft Windows 32-bit platforms including Windows NT 4.0, Windows 2000, Windows XP, Windows 2003, and later.
Prerequisites
The installation and operation of IPSentry requires that you have the following items installed on the system on which IPSentry will be installed depending on your operating system.
All Operating Systems
- Internet Explorer 6.0 or Later
- Windows Scripting Host 5.6
This is normally installed with Internet Explorer. However, you can verify that it is installed by looking for "cscript.exe" or "wscript.exe" in your \System32 directory.
- Microsoft Data Access Components 2.6 or Higher (w/Jet 4.0 Components Installed)
- MS Jet 4.0
See MS Jet 4.0 SP 8 for your O/S
- Local Administrator security rights.
In order to install and run IPSentry successfully, both the Installer and IPSentry application must be run with a minimum of Local Adminator rights.
- Configure Modem (SMS Alerting)
In order utilize the modem based paging features of IPSentry, you will need to install and configure a modem on your system.
- Windows 2003 Specific
Install the latest service packs to insure compatibility.
- Windows XP Specific
Requires Service Pack 2 or later.
- Windows 2000 Specific
Requires Service Pack 4
If you are running Terminal Services, you must install the application at the physical system console. You must also not allow IPSentry to be placed in the common STARTUP folder (e.g. Do not set IPSentry to "Launch at Startup", instead - configure IPSentry to run as a service.)
- Windows NT 4.0 Specific
Service Pack 6a
- Unsupported - No support is provided when running IPSentry under this OS as of January 01, 2007.
If you are running Terminal Services, you must install the application at the physical system console. You must also not allow IPSentry to be placed in the common STARTUP folder (e.g. Do not set IPSentry to "Launch at Startup", instead - configure IPSentry to run as a service.)
Installation on NT 4.0 may require multiple system reboots before launching IPSentry depending on the level of various processes such as Service Packs, Windows Installer, etc..
- Windows 98 Specific
- Unsupported - No support is provided when running IPSentry under this OS.
- Windows 95 Specific
- Unsupported - No support is provided when running IPSentry under this OS.
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